Welcome to Silverline Sales Store’s FAQ section. Below you’ll find answers to common questions about our premium storage solutions, delivery services, and customer care policies.
Product Information
Q: What types of storage solutions do you offer?
A: We specialise in high-quality storage furniture including bookcases, filing cabinets, security safes, office cupboards, and specialised storage units like hazardous material cupboards and fireproof safes. Our products are designed for both professional and residential use with an emphasis on security and durability.
Q: Are your fireproof safes and filing cabinets truly fire resistant?
A: Absolutely. Our fireproof range undergoes rigorous testing to ensure protection of your valuable documents and items. Specific fire ratings vary by product – please check individual product specifications or contact our team for detailed information.
Q: Do you offer custom-sized storage solutions?
A: While most of our products come in standard sizes, certain items like credenzas and combination cupboards can be customised. Please email [email protected] with your requirements for bespoke solutions.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure online transactions. All payments are processed through encrypted systems for your protection.
Q: Is my payment information secure?
A: Security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Delivery Information
Q: What are your delivery options?
A: We offer two delivery services:
– Express Shipping (£12.95): Via DHL/FedEx, arriving 10-15 business days after dispatch (ideal for urgent items like fireproof safes)
– Free Standard Shipping: Via EMS for orders over £50, arriving 15-25 business days after dispatch (perfect for bookcases and non-urgent items)
– Express Shipping (£12.95): Via DHL/FedEx, arriving 10-15 business days after dispatch (ideal for urgent items like fireproof safes)
– Free Standard Shipping: Via EMS for orders over £50, arriving 15-25 business days after dispatch (perfect for bookcases and non-urgent items)
Q: Do you deliver to my country?
A: We deliver globally to 85% of countries, excluding some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.
Q: How can I track my order?
A: All orders come with real-time tracking. You’ll receive a tracking number via email once your item ships, allowing you to monitor its journey from our Leicester warehouse to your location.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact our team to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
Q: How long do refunds take to process?
A: Once we receive your returned item, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.
Customer Support
Q: How do I contact customer service?
A: Our Leicester-based team can be reached at [email protected] for all inquiries. We typically respond within 24 hours during business days.
Q: Do you offer installation services?
A: Most of our products require minimal assembly. For complex items like combination safes or large office storage systems, we can recommend local installation services – please inquire when ordering.
Can’t find your question here? Our dedicated customer service team is always happy to help. Email us at [email protected] for personalised assistance with your storage needs.