At Silverline Sales Store, we specialise in premium security storage solutions for businesses and home offices. Our commitment to quality extends to every aspect of your shopping experience, including reliable shipping and straightforward returns.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

We ship worldwide, excluding some Asian countries and remote locations. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

We want you to be completely satisfied with your security storage solution. If you need to return an item, please follow these steps:

Eligibility

  • Returns accepted within 15 days of delivery
  • Items must be unused, in original packaging with all tags and security seals intact
  • A copy of your order confirmation is required

Non-Returnable Items

Due to security and hygiene reasons, the following cannot be returned unless faulty:

  • Burglary/Fire Safes (once opened or combination set)
  • Fireproof Filing Cabinets (with activated fire protection seals)
  • Hazardous Storage Cupboards (with any signs of use)
  • First Aid Storage Cupboards (with broken hygiene seals)

Return Process

  1. Submit a Return Request: Email [email protected] with your order details and reason for return
  2. Receive Authorization: We’ll respond within 2 business days with instructions and an RMA number
  3. Package Securely: Repack the item in its original packaging with all accessories
  4. Ship Your Return: Send to our Leicester facility at your expense (see address below)
  5. Inspection & Processing: Allow 3-5 business days after we receive your return

Refund Information

  • Refunds processed within 5 business days after return inspection
  • Credit issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • You’ll receive email confirmation when your refund is processed
  • Bank processing may take additional 3-10 business days

Exchange Process

For exchanges of eligible items:

  • Follow the standard return process above
  • Clearly indicate you wish to exchange in your return request
  • Specify the replacement item (subject to availability)
  • We’ll ship your replacement once we receive the original item
  • For urgent business exchanges, mark your email “Urgent Exchange” for priority handling

Damaged or Defective Items

If your item arrives damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacement or refund at no additional cost
  • Do not attempt to install or use damaged security products

Return Address

Silverline Sales Store – Returns Department
65 Bath Ln
Leicester, GB LE5F 6GO
United Kingdom

Important: Include your RMA number clearly on the package exterior.

For any questions about our shipping or returns policy, please contact our customer service team. We’re committed to your complete satisfaction with our premium security storage solutions.