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1. Introduction

Welcome to Silverline Sales Store (www.buybookcasesale.com). These Terms and Conditions govern your use of our website and the purchase of our premium security storage solutions. By accessing our site and making a purchase, you agree to be bound by these terms.

2. Our Products

2.1 Product Description

We specialise in high-quality security storage solutions including but not limited to:

  • Bookcases and combination furniture
  • Burglary and fireproof safes
  • Specialised storage for hazardous materials and first aid supplies
  • Office storage solutions (filing cabinets, cupboards, pedestals)

2.2 Product Suitability

It is your responsibility to:

  • Ensure products meet your specific security requirements
  • Verify dimensions and specifications before purchase
  • Confirm the product is appropriate for your intended use

Important: Certain security products cannot be returned once opened or activated (e.g., safes with set combinations, fireproof cabinets with activated seals). See our Returns Policy for details.

3. Ordering Process

3.1 Placing an Order

By placing an order, you:

  • Confirm you are legally capable of entering into binding contracts
  • Agree to provide accurate and complete order information
  • Accept responsibility for any additional customs fees or import duties

3.2 Order Confirmation

We will send an order confirmation email upon receiving your order. This constitutes our acceptance of your order and forms a contract between us.

3.3 Order Changes & Cancellations

Order modifications or cancellations must be requested within 2 hours of placement by contacting [email protected]. We cannot guarantee changes can be made once processing begins.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time before shipment.

4.3 Payment Security

All transactions are processed through secure payment gateways. We do not store your full payment details on our servers.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Contact us to confirm delivery availability to your region.

5.4 Delivery Responsibilities

You must:

  • Inspect delivered items immediately for damage
  • Report any issues within 48 hours of delivery
  • Provide accurate delivery information – we are not responsible for failed deliveries due to incorrect addresses

6. Returns & Refunds

6.1 Return Eligibility

Returns are accepted within 15 days of delivery, provided:

  • Items are unused and in original packaging
  • All security seals and tags are intact
  • A copy of the order confirmation is included

6.2 Non-Returnable Items

The following cannot be returned unless faulty:

  • Burglary/Fire Safes (once opened or combination set)
  • Fireproof Filing Cabinets (with activated fire protection seals)
  • Hazardous Storage Cupboards (with any signs of use)
  • First Aid Storage Cupboards (with broken hygiene seals)

6.3 Return Process

  1. Email [email protected] to request a return authorization
  2. Receive RMA number and instructions (within 2 business days)
  3. Securely repackage items with all accessories
  4. Ship to our Leicester facility at your expense

6.4 Refunds

Refunds are processed within 5 business days after return inspection. Original shipping fees are non-refundable except for defective items.

7. Warranties & Liability

7.1 Product Warranties

Manufacturer warranties apply as specified with each product. Please retain your proof of purchase for warranty claims.

7.2 Our Liability

Silverline Sales Store shall not be liable for:

  • Consequential or indirect losses
  • Improper use or installation of products
  • Events beyond our reasonable control (e.g., natural disasters, strikes)

Security Notice: While our products provide enhanced security features, no storage solution can guarantee absolute protection against all threats. We recommend implementing additional security measures appropriate to your specific needs.

8. Intellectual Property

All content on our website, including product designs, images, and text, is the property of Silverline Sales Store or our licensors and is protected by intellectual property laws. Unauthorised use is strictly prohibited.

9. Privacy Policy

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. We comply with all applicable data protection regulations.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. The current version will always be available on our website.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Address: Silverline Sales Store, 65 Bath Ln, Leicester, GB LE5F 6GO, United Kingdom